1. Introduction

Allure Laser, Skin & Aesthetic Medicine Centre (“Allure Kenya”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://www.allurekenya.com, book appointments, or use our services.

By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

a) Information you provide directly

• Full name
• Phone number
• Email address
• Location
• Medical or skin-related consultation details (if submitted via forms)
• Appointment booking details

b) Information collected automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• Cookies and tracking data

3. How We Use Your Information

We use your information to:

• Book and manage appointments
• Respond to inquiries and consultation requests
• Provide personalized skincare recommendations
• Improve our website and services
• Send important updates or promotional offers (if you opt in)
• Ensure security and prevent fraud

4. Sharing of Information

We do not sell your personal data.

We may share your information only with:

• Internal medical and administrative staff
• Trusted service providers (e.g., booking systems, payment processors, IT support)
• Legal or regulatory authorities when required by law

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies to:

• Improve user experience
• Analyze website performance
• Understand visitor behavior

You may disable cookies in your browser settings, but some features may not function properly.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, contact us using the details below.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us.